Any
complaints, suggestions or compliments are to be made
to the Managing Director in person, post, telephone, fax
or e-mail.
The
Corporation has committed itself to the following complaints
handling process:
Operate a customer care office.
Maintain a register/file of complaints.
Maintain a complaints/suggestion boxes.
Guarantee confidentiality and privacy in respect of complaint’s
identity and substances of complaint to safeguard the
rights of clients.
Response to complaints.
NB: Complainants
are requested to identify themselves given the practical
difficulties of handling anonymous grievances.
KOFC is a State Corporation
and any member of the public or any stakeholder
can raise any issue relating to service delivery
by writing to the Managing Director.
At the same time the Corporation
expects its clients to:
Treat staff with respect and courtesy.
Create an enabling environment for provisioning
services/products.
Speedy settlement of outstanding debts owed to the
Corporation.
The Corporation commits itself
to carry out periodic review of the charter in consultation
with its clients and stakeholders to enable it to
improve its services and meet emerging challenges.
