Prudent resource management leading to profitability
Strategic marketing partnership.
Improved service delivery.
PART ONE:
CLIENT SERVICE CHARTER
OUR SERVICE
KOFC’s
Standards to its Clients will be as follows:
Answer telephone calls within 3 rings. Respond to
Telephone enquiries within one working day.
Respond to Customer Enquiries within 7 working days.
Process all payments within 14 days on receipt of
supplier’s accurate invoices and any other
supportive documents that may be required.
Process Customer Orders once payments are made.
An official receipt must be obtained for all payment
Customers will be advised when to collect their
order within two days after assessment of the job
and relating it to our production schedule. Sometimes
planned production workflow may be interrupted due
to unforeseen circumstances. The client will be
advised of such changes promptly
PART
TWO: SERVICE CHARTER FOR KOFC STAFF
OUR COMMITMENT
KOFC recognizes its staff as its most valuable
resource; therefore it will continue to motivate
them through:
Providing Equal Opportunities to both male and female
staff.
Training and retraining.
Imparting Knowledge and Technology for best working
practices.
Improving Terms and conditions of service on continuous
basis.
Appraising and conducting regular review of performance
Maintaining conducive work environment.
Capacity utilisation building
